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Total quality management: mastering your small business |
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| APA | (1998). Total quality management: mastering your small business, London: The Chartered Institute of Bankers. | ||||
| MLA | Total quality management: mastering your small business. London: The Chartered Institute of Bankers, 1998. | ||||
| Harvard | 1998. Total quality management: mastering your small business. The Chartered Institute of Bankers, | ||||
| Chicago | Total quality management: mastering your small business. The Chartered Institute of Bankers, 1998. | ||||